Specialist IT (Support)

Post date: 18/01/2023

Your Responsibilities

  • Provide helpdesk support for hardware & software, computer installation & setup, Email setup & support for computer or mobile device, basic printer setup & support (Windows 10, MS Office, mobile devices, etc.).
  • Provide first-tier networking support, video conference equipment health check & setup, basic telephone system support and assist computer related procurement.
  • Assist in IT internal project(s) / maintenance according to Global IT teams’ direction.
  • Handle daily technical supports and maintenance, such as back up and network security.
  • Troubleshooting and problem solving for both IT Hardware and Applications in a timely manner. Escalate issue and involve experts whenever required in order to resolve issues as quickly as possible.
  • Contact hardware vendors for equipment purchase, maintenance, and support.
  • Coordinate with Global IT teams to support project implementation and troubleshooting.
  • Maintain IT asset and software licensing inventory and IT knowledge base.
  • Complete related administrative paperwork and reports as necessary.
  • Provide software support and training to end users to utilise the IT resources to improve productivity and efficiency.
  • Perform other ad hoc tasks assigned by Director IT and (Sr.) Manager(s) IT

Your Requirements

  • University graduate in IT or related discipline. Equivalent work experience may be substituted in lieu of a degree.
  • At least 2-5 years’ working experience in IT field and MNC work experience is highly preferred.
  • Good experience with hands on user support, familiar with general desktop software e.g. MS Office, Windows.
  • Experience with Microsoft 365 products support such as Teams, OneDrive, SharePoint.
  • Experience with audio & video conferencing system support.
  • ITIL v3 or v4 certification as advantage.
  • Training experience as advantage.
  • Organise and independently prioritise work and logically develop work plans.
  • Self-motivation and team player with good attention to details.
  • Positive, “can-do” attitude, self-starter with strong organisational skills.
  • Strong analytical skills and logical thinking mindset.
  • Strong interpersonal and communication skills.
  • Work effectively under pressure during peak operating periods.
  • Good command of spoken and written English & Chinese.

How to Apply

You can then send your curriculum vitae (in English) via email or via post. Please include the following information:

  • The position you are interested in
  • A summary of your professional experience and educational background
  • Your current and expected salary and availability

By Post

ALDI Asian Office, HR Department,
18/F Millennium City 6,
392 Kwun Tong Road,
Kowloon, Hong Kong
(marked as private and confidential)

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Benefits Highlights

Market-leading remuneration

Health and well-being, family support

High leave entitlement and flexibility

Excellent office facilities

ALDI HK Academy training & development program

Career growth opportunities

Market-leading remuneration

Health and well-being, family support

High leave entitlement and flexibility

Excellent office facilities

ALDI HK Academy training & development program

Career growth opportunities